Exchange and Refund Policy

We do realize that there are instances when you may wish to exchange a product that you have purchased. If you are a first time customer and you have made a mistake in selecting your order, you don’t have to worry. We will exchange it for you subject to the following conditions:

  • The product being returned for exchange should be in unused condition. It will be inspected upon return to ensure an eligible exchange.
  • The product should not have been purchased on discount. Only one exchange is permitted against each purchase.
  • If the requisite order/design is not available immediately, refunds will not be made. Instead we will issue refund coupons which you can redeem against a purchase within the next 90 days 
  • The shipping costs for returning the product purchased for exchange will be borne by the returnee.

TO EXCHANGE A PRODUCT YOU HAVE PURCHASED
Send us an e-mail at concierge@casa-pop.com with details of the product explaining your concern. You can return the goods within 7 business days of receiving it, in an unused, unwashed and unaltered condition, along with the original sales invoice. Please use the services of a trusted courier agency of your choice to return the product. kindly ensure that the return merchandise is securely packaged to avoid damage of goods in transit. If found damaged, the goods will not be replaced or refunded.

ONCE WE RECEIVE THE PACKAGE
Our team will determine if it is fit for replacement and send you an email informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability) or else issue a refund coupon for the same amount. The refund coupon must be redeemed against a purchase made in the next 90 days. The replaced item will be dispatched to your address immediately. If deemed ‘not fit’ for return, we will send the goods back to you. Processing and closing of an exchange issue may take 7 business days at our end.

Note: Customers cannot return or exchange an item which has been purchased online from a third-party website. We also do not give any refund or return on our products bought on Sale or Special/Discount Offers.

FAQs – EXCHANGE & REFUND POLICY 

What should I do if I receive a different item from the one that I had ordered?
We ensure that we always deliver the right product to you. However in any case you receive a wrong order, you can notify us within 48 hours with your order number. You can contact us at concierge@casa-pop.com or call our Customer Service No. +91-9315078583

What do I do if my order is received in a damaged condition?

At Raseel at CASA POP, we ensure the safety of your order; however under any circumstances if you receive a product in a damaged condition, you can write to us at concierge@casa-pop.com with the picture of the order and/ or call our Customer Service No. +91-9315078583. 

What if I am not available when you deliver the merchandise?

If you are not there when we deliver the merchandise, it will be taken back and we will contact you regarding the same. The delivery will be attempted three times, post which the client is called and then the order is returned.

What is the return policy for Raseel at CASA POP?

You can return and request for exchanging the goods within 7 business days of receiving it, in an unused condition, along with the original sales invoice. Send a mail to concierge@casa-pop.com and a returns and exchanges form will be shared with you to fill in all the requisite information. After you have shared the form, you could use the services of a trusted courier service of your choice or ask for a pick-up from our courier partner in your city. Our Customer Service team will be able to coordinate it for you if the service is available in your region. 


Please ensure that the return merchandise is securely packaged to avoid further damage of goods in transit. If found damaged, the goods will not be replaced.

Once we receive the package, our team determines if it is fit for replacement and will contact you on the number provided by you, informing you of the same. If deemed fit for return, we will replace the returned items (subject to availability), free of cost. (Details to be given in the returns and exchanges form.)

The shipping costs incurred to send the goods back to us will be reimbursed, based on a pre-determined tariff fixed by us, depending on your location. This will be refunded to your bank account or your credit /debit card as deemed by the mode of payment. If we are able to arrange a pick up, you do not have to pay for the service.

If deemed not fit for return, we will send the goods back to you and the cost will be borne by you. Processing and closing of a replacement may take 7 business days at our end. In case of credits issued to the credit/debit card, you must allow one billing cycle for the credit to appear on your card statement.

The cardholder’s account is managed by the card issuing bank and thereby we cannot be held responsible for any delays in the amount being credited to the account. Depending on the bank, the time taken for the refund to be visible in the account may vary.

Note: If you have purchased a product from a Sale or Special/Discount Offer, then that product is not eligible for exchange until and unless the product you have received differs from the one that you ordered. We do not give any refund or return on our products bought on Sale or Special/Discount Offers.